This Privacy Policy explains how VoiceGenix.ai ("VoiceGenix.ai," "we," "us," or "our") collects, uses, and shares information when you visit our website, speak with our AI voice receptionist, or use our services. By using our website or services, you agree to the practices described here.

1. Information we collect

Information you or your callers provide

• Contact details such as name, business name, email address, and phone number.
• Call content, including audio recordings and transcripts of calls handled by the AI voice receptionist.
• Details a caller shares during a call, such as a service address or the scope of a requested job.
• Messages you send us, for example when you contact sales or support.

Information we collect automatically

• Usage and device data such as IP address, browser type, pages viewed, and general location.
• Cookies and similar technologies used to run the site and understand how it is used.

2. How we use information

• Provide, operate, and maintain the AI voice receptionist and related services.
• Answer, route, classify, and log calls, and capture leads on behalf of our customers.
• Generate recordings, transcripts, summaries, notifications, and reporting in the client portal.
• Respond to your questions and provide customer support.
• Improve and develop our products, including model quality and accuracy.
• Protect the security and integrity of our services and prevent misuse.
• Comply with legal obligations.

3. How we share information

We do not sell your personal information. We may share information with:

• Service providers who process data on our behalf, such as cloud hosting, telephony, and analytics providers, under agreements that require them to protect it.
• Our business customers, where you are a caller interacting with a receptionist deployed for that business. The business is responsible for how it uses the information it receives.
• Integrations you enable, such as a CRM, when a customer chooses to connect one.
• Legal and safety recipients, when required by law or to protect rights, safety, and property.
• A successor, in connection with a merger, acquisition, or sale of assets.

4. Call recording

Our service records and transcribes calls so our customers can review, train, and follow up on them. Businesses that use VoiceGenix.ai are responsible for providing any notice and obtaining any consent required by the laws that apply to their calls and locations.

5. Data retention

We keep information for as long as needed to provide the service, meet the purposes described in this policy, and satisfy our legal, accounting, or reporting obligations. When information is no longer needed, we take steps to delete or de-identify it.

6. Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices

• You can ask us to access, correct, or delete personal information we hold about you.
• You can manage cookies through your browser settings.
• You can opt out of marketing emails using the unsubscribe link in those emails.

To make a request, contact us at hello@voicegenix.ai. We may need to verify your identity before acting on a request.

8. Children's privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

9. Third-party links

Our website may link to third-party sites and services we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes may be communicated through the website or by other reasonable means.

11. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at hello@voicegenix.ai.