Privacy Policy

1. Introduction

VoiceGenix AI ("VoiceGenix," "we," "our," or "us") is committed to protecting the privacy and security of the personal information we collect from our customers, website visitors, and end users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI-powered voice agent platform, website, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you register for an account, subscribe to our Services, or contact us for support. This includes your name, business name, email address, phone number, billing information, and any other information you choose to provide. When you configure your AI voice agent, you may also provide business-specific information such as your service descriptions, frequently asked questions, and call handling preferences.

2.2 Call Data and Voice Recordings

As part of our core service, we process voice calls on your behalf. This includes recording and transcribing calls handled by your AI voice agent, storing call metadata such as call duration, timestamps, caller identification data, and conversation logs. Call recordings and transcripts are stored securely and are accessible to you through your account dashboard. We process this data to deliver the Services, improve AI performance, and provide you with actionable business insights.

2.3 Automatically Collected Information

When you visit our website or use our platform, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other usage data. We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. You may control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

2.4 Third-Party Integrations

If you connect our Services to third-party platforms such as CRM systems, calendar applications, or communication tools, we may receive information from those platforms as necessary to provide the integration. The information we receive is governed by both this Privacy Policy and the privacy policies of those third-party services.

3. How We Use Your Information

We use the information we collect for the following purposes: to provide, operate, and maintain our Services; to process transactions and send related information including purchase confirmations and invoices; to send administrative information such as changes to our terms, conditions, and policies; to respond to your comments, questions, and requests and provide customer service; to send promotional communications such as information about products, services, and events, where permitted by applicable law; to monitor and analyze trends, usage, and activities in connection with our Services; to detect, investigate, and prevent fraudulent transactions and other illegal activities; to personalize and improve your experience; to train and improve our AI models; and to comply with legal obligations.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances: with service providers who assist us in operating our platform and providing our Services, subject to confidentiality obligations; with business partners with your consent or as necessary to provide requested integrations; in connection with a merger, acquisition, or sale of all or a portion of our assets; to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our Terms of Service and other agreements; and to protect the rights, property, and safety of VoiceGenix, our users, and the public.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are retained for a period of 12 months by default, after which they are automatically deleted unless you have configured a different retention period in your account settings. Account information is retained for the duration of your subscription and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit using TLS/SSL protocols, encryption of data at rest, access controls and authentication requirements, regular security assessments and penetration testing, and employee training on data privacy and security practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your personal information at your own risk.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access and receive a copy of your personal information; the right to correct inaccurate or incomplete information; the right to request deletion of your personal information; the right to restrict or object to our processing of your information; the right to data portability; and the right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice such as an email notification. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: